Even more customer focus through digitalization

Even more customer focus through digitalization

Our need for interaction remains strong, but the ways in which we communicate keep changing. The availability of new digital communication tools, as well as our growing need for quicker and smarter interactions, contribute to this constant change.

What does digitalization in our market mean and how does it influence our customer connection? What does Van Leeuwen have to offer in this respect? My name is Joost Koning, manager Marketing and Business Development for Van Leeuwen in the Netherlands. In this blog you will read my answers. I will also show that digitalization is not replacing personal customer contact, but as a matter of fact offers more room for it.

Efficiency and ease of use are key

Digitalization is abroad concept, which is adopted in business strategies in various ways. For us, there is one question at the heart of digitalization: how can we offer our customers as much efficiency and convenience? In other words, how can we further improve our customer dedication by offering digital solutions?

First of all, this means digitalizing our internal processes. Secondly, it means offering various digital solutions to our customers. Next to a webshop and a certificates portal, we regularly connect our software system to the system of our customer through EDI. This can be done in many different ways.

EDI tailor made for you

EDI is not a new technology. As a matter of fact, the concept for electronic data exchange has been invented in the sixties of last century. The digital data exchange with our customers and suppliers helps us to improve our service and is very beneficial for our customers. Therefore, we have invested a lot in extending and improving our EDI connections. In some situations, the full ordering process is covered, in others EDI is only used for sending and receiving orders or invoices. Companies that connect certain processes through EDI reduce the risk of errors and improve the reliability in the supply chain. Obviously, this way of working saves a lot of time and cost too.

Digitalization of internal processes

We also digitalize internal, time-consuming processes, resulting in more efficiency and a higher quality of our work. An example is the registration of material certificates we receive from our suppliers. By using intelligent software, we are fully digitalizing this process. We are also working on feeding orders we receive as PDF automatically into our system. This means we don’t have to copy data manually anymore.

Digital instead of personal contact?

In our branch, direct and personal contact still is very important. The fear that this will disappear because of digitalization, is unjustified. On the contrary! By digitalizing time-consuming, tasks such as order entry and packing list processing, capacity is created for further qualitative, personal customer contact.

Customer need is leading

The choice to use digital solutions or connections is always up to the customer. We adjust our offer to the customer’s need. In our business we observe an ongoing need for contact by phone, for which we are prepared as always. However, the need for digital interaction is growing, especially for the younger generations. Ahead of us lies the interesting challenge to identify new ways of digital customer contact in time, and then, enabling them. Because the digital developments are expected to continuously accelerate in the years ahead.

Information

Locations

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Lindtsedijk 120
3336 LE Zwijndrecht
Plan route
Phone: +31 78 6252525
E-mail: vlptg@vanleeuwen.nl
Lindtsedijk 100
3336 LE Zwijndrecht
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Phone: (078) 625 25 25
Fax: (078) 625 20 20
E-mail: sales@vanleeuwen.nl
Industrieweg 26
4153 BW Beesd
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Phone: +31 345 687777
Fax: +31 345 683304
E-mail: sales.stainless@vanleeuwen.nl
Hamburgweg 6
7418 ES Deventer
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Phone: +31 570 500700
Fax: +31 570 500777
E-mail: info-precisie@vanleeuwen.nl
Lindtsedijk 100
3336 LE Zwijndrecht
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Phone: +31 78 6293340
Fax: +31 78 6293350
E-mail: sales@teulingstaal.nl
Ettenseweg 7b
7071 AA Ulft
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Phone: +31315236884
E-mail: ulft@vanleeuwen.nl
Schaarbeeklei 189
1800 Vilvoorde, België
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Phone: +32 225 54000
Schlütershof 30
47059 Duisburg
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Phone: +49 203 99340
Berner Str. 38
60437 Frankfurt am Main
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Phone: +49 69 904322-0
E-mail: Distribution.frankfurt@vanleeuwen.de
Industriestrasse 21
71665 Vaihingen/Enz
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Phone: +49 7042 101-0
Fax: +49 7042 101-55201
E-mail: distribution.vaihingen@vanleeuwen.de
Chemnitzer Straße 8
14612 Falkensee
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Phone: +49 3322 277-0
Fax: +49 69 904322 110
E-mail: distribution.berlin@vanleeuwen.de
Rosa-Luxemburg-Str. 29
04103 Leipzig
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Phone: +49 341 - 231037 0
Fax: +49 341 231 07 720
E-mail: Distribution.leipzig@vanleeuwen.de
Havellandstrasse 10-14
68309 Mannheim
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Phone: +49 621 3940
Fax: +49 621 394-255
E-mail: Distribution.mannheim@vanleeuwen.de
Am Moosfeld 26
81829 München
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Phone: +49 89 78046-0
Fax: +49 8978099-13
E-mail: Distribution.muenchen@vanleeuwen.de
Heisenbergerstr. 17A
33104 Paderborn
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Phone: +49 172 2901748
Hammerbrookstraße 92
20097 Hamburg
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Phone: +49 40 600384-0
E-mail: Distribution.duisburg@vanleeuwen.de
Grugaplatz 2
45131 Essen
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Perfektastrasse 69
1230 Wien
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Phone: +43 19346222-0
2, Avenue des Pays-Bas
69881 Meyzieu (Lyon)
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Phone: +33 4 72 451515
Fax: +33 4 72 451520
E-mail: vlfrance@vanleeuwen.fr
32, rue de Mogador
75009 Paris
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The Deckhouse, The Waterfront, West Midlands
DY5 1LW Brierley Hill
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Phone: +44 (0)1384 487600
Fax: +44 (0)1384 487619
E-mail: sales@vanleeuwen.co.uk
Brunel Road, Skippers Lane Industrial Estate
TS6 6JA Middlesbrough
Plan route
Phone: +44 (0)1642 056450
Fax: +44 (0)1642 457914
E-mail: sales@vanleeuwen.co.uk
Crompton Way, Bolton
BL1 8TY Lancs
Plan route
Phone: +44 1204 301 611
E-mail: sales.vluk@vanleeuwen.co.uk
Unit 1A, Rotunda Business Centre, Thorncliffe Park
S35 2PG Chapletown, Sheffield, South Yorkshire
Plan route
Phone: +44 (0)114 2577577
Fax: +44 (0)114 2570639
E-mail: sales@vanleeuwen.co.uk
Amstrong Road, Daneshill industrial Estate
RG24 8NU Basingstoke
Plan route
Phone: +44 1256 811 121
E-mail: sales.vluk@vanleeuwen.co.uk
Tullow Industrial Estate
Bunclody Road Co. Carlow, Tullow
Plan route
Phone: +353 (0)59 9181120
Fax: +353 (0)59 9181124
E-mail: sales@vanleeuwen.co.uk
Via Leonardo Da Vinci 97
20090 Trezzano sul Naviglio MI
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Kratka 753/3b
682 01 Vyskov
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Phone: +420 515 532 201
Fax: +420 515 532 200
E-mail: sales@vanleeuwen.cz
Průmyslová 1666
263 01 Dobříš
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Phone: +420 318 533 420
Fax: +420 318 533 450
E-mail: info.production@vanleeuwen.cz
Areal ATPED, Na Brne 1972
500 06 Hradec Kralove
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Phone: +420(0)491610010
Fax: +420(0)491610199
E-mail: sales@vanleeuwen.cz
Nabrezi Dr.Edvarda Benese 20
75002 Prerov
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Phone: +420 585 312 764
E-mail: info.production@vanleeuwen.cz
Jurajov Dvor 523
925 28 Pusté Úľany
Plan route
Phone: +421 31 7711 500
E-mail: vlp_info@vanleeuwen.sk
Mikovíniho 4
91701 Trnava
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Phone: +420 491 610 081-2
Fax: +420 515 532 200
E-mail: sales@vanleeuwen.cz
ul. Roździeńskiego 17
41303 Dąbrowa Górnicza
Plan route
Phone: +48 32 765 36 00
E-mail: distribution.poland@vanleeuwen.pl
Otiski Vrh 25A
2373 Šentjanž pri Dravogradu
Plan route
Phone: +386 2 878 78 52
Fax: +386 2 87 87 860
Lörinci ut 139
2220 Vecsés
Plan route
Phone: +36 29 889 190
Fax: +36 29 889 191
E-mail: info@vanleeuwen.hu
Rodūnios kelias str. 11
LT-02189 Vilnius
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Phone: +370.523.204.51
E-mail: vytautas.kausas@vanleeuwen.eu
17 C.A. Rosseti Str.
020011 Bucharest
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Phone: +40 372 499 330
Fax: +40 372 499 319
E-mail: sales.romania@vanleeuwen.ro
Soseaua Draganesti, nr 32
230119 Slatina
Plan route
Phone: +40 372 499 330
Fax: +40 372 499 319
E-mail: info.romania@vanleeuwen.ro
TOSB Otomotiv Yan Sanayi İhtisas Organize Sanayi Bölgesi
1.Cadde, 15. Sokak, No:12, 41420 Şekerpınar-Çayırova, Kocaeli
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Phone: +902627230200
Fax: +90262 658 98 01
131, Zelena str.
79035 Lviv
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95-113 Lee Holm Road
NSW 2760 St. Mary´s
Plan route
Phone: +61 2 9896 1111
16 General Macarthur Place
Queensland 4301 Redbank
Plan route
Phone: +61-7-3413 8200
Fax: +61-7-3381 9591
E-mail: vlbrisb@vanleeuwen.com.au
1/82 Greens Road
Victoria 3175 Dandenong South
Plan route
Phone: +61-3-9701 3999
Fax: +61-3-9706 7588
E-mail: vlmelb@vanleeuwen.com.au
31 - 35 Vulcan road
W.A. 6155 Canning Vale
Plan route
Phone: +61-8-9455 2882
Fax: +61-8-9455 2828
E-mail: vlperth@vanleeuwen.com.au
Unit 1 lot 261 Schumacher Road
SA 5013 Wingfield
Plan route
Phone: +61-8-7002 5100
Fax: +61-8-7002 5111
E-mail: vladel@vanleeuwen.com.au
4, Pioneer Place
627893 Singapore
Plan route
Phone: +65 68979301
Fax: +65 68979318
E-mail: info@vanleeuwen.com.sg
No 3, Lot 5, Jalan I Park 1/1
Kawasan Perindustrian I Park 81000 Bandar Indahpura
Plan route
Phone: +60 766 060 76
Fax: +60 766 066 07
Suite 11-02, Level 11, Menara IGB, The Boulevard, Lingkaran Syed Putra
59200 Kuala Lumpur
Plan route
Phone: +60 (0)322873358
Fax: +60 (0)322845771
E-mail: malaysia@vanleeuwen.com.sg
Chonburi Industrial Estate (Bo-Win) 341 Moo 6 Highway no. 331 KM 91 District Bo-Win Amphur Sri Racha
20230 Chonburi Province
Plan route
Phone: +66 (0)38345765 or 66
Fax: +66 (0)38345247
E-mail: info@vanleeuwen.com.sg
25 Alma Link Building, 10th Floor, Soi Chidlom, Ploenchit Road, Lumpini, Pathumwan
10330 Bangkok
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Graha Pratama Building, Floor 14, Jl. M.T. Haryono Kav. 15
12810 Jakarta
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Intiland Tower 3rd Floor, Service Office Suite 02, Jalan Panglima Sudirman 101-103
60271 East Java
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Room 1708, You You International Plaza, 76 Pu Jian Road, Pudong New District
200127 Shanghai
Plan route
Phone: +86 (0)2158311866
Fax: +86 (0)2158311900
E-mail: info@vanleeuwen.com.cn
Qiao Bei Xin Rui 3rd Floor, Rm 311, No 10 Jintang Road, Dongli District
Postal 300301 Tianjin
Plan route
Phone: +86 22 84878680
OilField Supply Center, Exec-03
P.O. Box 261145 Dubai - UAE
Plan route
Phone: +971 4 8833872
Fax: +971 4 8837974
E-mail: process@vanleeuwengulf.ae
Al Ghaith Tower - Office #1202, Hamdan Street
P.O. Box 47144 Abu Dhabi
Plan route
Phone: +971 (0)26271840
Fax: +971 (0)26271244
E-mail: sales@vanleeuwen.ae
Prince Sultan St, Qurtoba Sehamiya Tower, Office 602
Al-Khobar 31952
Plan route
Phone: +966 1 3 845 4438
Fax: +966 1 3 845 4439
E-mail: sales@ubsco-piping.com
West Bay, Palm Tower 2
Suite 3003 Doha
Plan route
Phone: +974(0)97444533150
Fax: +974(0)97444533101
E-mail: process@vanleeuwengulf.ae
Building No. 1060, Plot No. 15, Way No 3709
South Ghubra, P.O. Box 835, PC 115 Muscat
Plan route
Phone: +968 2450 5524
Fax: +968 2448 3832
E-mail: process@vanleeuwengulf.ae
Block No. 2, Plot No. 284
Al Ardiya Industrial Area, P.O. Box 4819 13049 Safat
Plan route
Phone: +965 2225 4545
Fax: +965 2434 4610
E-mail: process@vanleeuwengulf.ae
2875 - 64th Avenue
T6P 1R1 Edmonton Alberta
Plan route
Phone: +1 (0)780469 7410
Fax: +1 (0)780466 5970
E-mail: sales@vanleeuwen.com
1225 North Loop West, Ste. 810
Texas 77008 Houston
Plan route
Phone: +1 281582 3150
Fax: +1 281582 3151
E-mail: usa@vanleeuwen.com
Olofsdalsvägen 32, Box 101
SE-30104 Halmstad
Plan route
Phone: +46.70.64.10.122
Koesmosevej 48-58
5500 Middelfart
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Münchwilerstrasse 37
CH-9554 Tägerschen
Plan route
Phone: +41719299393
E-mail: info@kindlimann.ch
Avenue des Baumettes 3
1020 Renens
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15 route de Merville
27320 La Madeleine de Nonancourt
Plan route
Phone: +33 2 32 58 01 54
Fax: +33 2 32 58 16 60
E-mail: distribution.france@normydro.com
Luchthavenlaan 4
1800 Vilvoorde
Plan route
De Limiet 15
4131 NR Vianen
Plan route
Phone: +31 (0)347 361911
Fax: +31 (0)347 361730
E-mail: info@combulex.nl

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Even more customer focus through digitalization

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